Customer Engagement & Contact Center Optimization services

Fulcrum has established a partnership with SAGESS3. The Fulcrum/SAGESS3 team provides a Customer Engagement Optimization service that delivers Holistic, technology agnostic services to enhance our Clients capabilities to better serve their Customers. An enriched Customer experience will also lead to improved employee satisfaction … while lowering operating costs and delivering “Month 1 ROI” results. Customer[…]

Applications Management

Today’s information technology landscape is more complex than ever and the cost to maintain it continues to climb. Our application management consultants can help you overcome these challenges to improve application performance and achieve better business results. We provide a flexible structure based upon mutually constructed SLAs that enables you to fine tune application management[…]

Near Shore Development

In 2015, Fulcrum launched a marketing, sales and delivery partnership with Santex, a South American provider of near shore development services to provide agile development capacity to Fulcrum customers across the United States. Fulcrum/Santex brings an ISO 9001 and CMMI Level 3 near shore development capability to organizations that have needs for leading technical talent,[…]

Artificial Intelligence

The next frontier of innovation will be centered around processes that leverage dynamic languages and largely unstructured data. AI, machine learning, deep learning, neural networks, natural language processing, speech recognition, chatbots and virtual agents will continue to rapidly evolve.  Blockchain technology also will see increasing commercial adoption and innovation.  When implemented strategically, these technologies help[…]

Cloud Consulting

What is the best path to the cloud for your organization? How do you know which applications to host in the cloud and which technologies are the best fit?  Our consultants work with you to assess the suitability of your applications for the cloud, select the right platforms, and define a cloud strategy and roadmap[…]

ERP Professional Services

Fulcrum clients face an array of organizational, technical, and process change challenges in performing large-scale IT ERP implementations. Our consultants are leaders in implementing Oracle, SAP, Microsoft and BETA packaged software applications and in developing and implementing solutions that address the complexity of those applications. Our Enterprise Solutions capabilities are led by IT industry veterans[…]