Fulcrum has established a partnership with SAGESS3. The Fulcrum/SAGESS3 team provides a Customer Engagement Optimization service that delivers Holistic, technology agnostic services to enhance our Clients capabilities to better serve their Customers. An enriched Customer experience will also lead to improved employee satisfaction … while lowering operating costs and delivering “Month 1 ROI” results.
Customer Engagement & Contact Center Optimization services include:
- We analyze, advise, design and deliver improved Customer Experience solutions
- Take a Holistic view that considers People, Process and Technology requirements (with an eye on Network connectivity)
- Leverage our Automation Capabilities for todays Contact Center
- Analyze and uncover best areas to automate
- Look to simplify processes and improve Agent experience
- Introduce best practices to enhance the Customer Experience
- Provide an opportunity to conduct a “Proof of Solution” scenario
- Achieve “Month 1 ROI”