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Success Stories > Insurance Industry

A global financial institution that provides banking, insurance and asset management to more than 60 million clients in over 50 countries.

Challenge: The customer’s Annuity Life Line of Business required outside assistance to complete requirements definition and deployment of over 20 IT projects while migrating to a large Life System. Customer had limited internal capacity to address project backlog and sought one firm to lead the overall work stream and supporting projects.

Solution: Fulcrum provided a turnkey solution, from launching PMO based resources who developed the underlying project structure and program strategy, to validating and refining project based estimates that were delivered on a not to exceed price basis. In addition to the PMO and BA staff provided, Fulcrum sourced large implementation teams (+40) to complete the analysis, development and ongoing support of these applications.

Results:

  • Overall customer satisfaction rating was 4.85 out of 5 (5 being the best).
  • All projects were completed on-time and on budget.
  • Client was able to focus on other priorities.
  • Overall IT customer satisfaction within business improved based on internal feedback.
  • Project ROI ranged from $1M+ to over $100M recurring.
  • Compliance related mandates were realized in a timely fashion.