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Fulcrum Consulting is recognized with High Customer Satisfaction Levels

September, 28th, 2011 – Minneapolis, MN

Dan Emehiser, Managing Partner and COO

Fulcrum has been recognized by customers with a 4.85 (5 being the best) overall customer satisfaction rating level through September 30, 2011. The survey, conducted by Fulcrum delivery management confirms exceptional feedback in customer satisfaction, consultant performance and business value. Fulcrum scored high marks in a number of areas as a result of this annual survey:

  • 99% satisfaction with the overall business relationship
  • 99% satisfaction with Fulcrum as an solution provider
  • 98% satisfaction with consultant quality
  • 97% satisfaction with overall business value

The survey was a comprehensive measurement of Fulcrum’s performance in the areas of customer service, consultant performance and business value. Dan Emehiser, COO of Fulcrum attributes high metrics to strong relationships with customers and a focus on quality management. "We've worked hard to create a culture of superior customer service which encompasses all Fulcrum services and geographies. It is fantastic to see validation of our efforts and the experience our customers have with our organization."

"Fulcrum’s customer satisfaction scores are nothing short of astounding," said Emehiser. "The feedback received from our customers is filled with a level of passion and energy one seldom sees in our industry. Fulcrum’s focus on the customer, corporate-wide, really shines throughout our in-depth conversations with our customers and in the quantitative numbers we have received.”

About Fulcrum Consulting: Drawn to the company's client focus and consultant first philosophy, large businesses have turned to Fulcrum Consulting for business guidance and the provisioning of IT and Financial staffing services to help them meet their business goals and objectives. Founded in 2003, Fulcrum Consulting has grown to become a market leader in business and technical leadership services. Please direct questions to inquiry@fulcrumconsult.com

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